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Designing for the Social Web (Voices That Matter)

 
Designing for the Social Web (Voices That Matter)   Author: Joshua Porter
By New Riders
Average Customer Rating: Average rating of 5.0/5Average rating of 5.0/5Average rating of 5.0/5Average rating of 5.0/5Average rating of 5.0/5

List Price: £28.99
Our Price: £28.99

Read more information about Designing for the Social Web (Voices That Matter) at Amazon.co.uk
Product Details
Binding: Paperback
Dewey Decimal Number: 006.7
EAN: 9780321534927
ISBN: 0321534921
Label: New Riders
Manufacturer: New Riders
Number Of Items: 1
Number Of Pages: 192
Publication Date: 2008-05-08
Publisher: New Riders
Studio: New Riders
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Customer Reviews

Average rating of 5/5Average rating of 5/5Average rating of 5/5Average rating of 5/5Average rating of 5/5 Invaluable , 2008-05-27
Comment: I attended Joshua Porter excellent panel session, 'Social Design Strategies', at SXSW 2008 and was keen to read his book. The book does not disappoint. The title is misleading it's about more than just social networking; and this is a good thing. For example, there's some excellent stuff on how to design a good sign-up process and how to respond to customers on service failures. Joshua details a hierachy covering different levels of customer engagement and how to move them up the value chain. All in all brilliant.